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Title: Impact of operator experience on information feedback and reusability
Journal: Production Planning & Control: The Management of Operations (2012), DOI:10.1080/09537287.2012.692169
Authors: Chikezie Okike a*, Kiran Fernandes a and Yu Xiong b
a The University of York, The York Management School, York YO10 5DD, United Kingdom;
b Queen’s University, Management School, Belfast BT7 1NN, United Kingdom
Implications for practising managers

Keeping a record of experience is essential because up to 89% of information feedback on shop floor is in the form of experience which is not recorded and is lost when the staff is not available. Experience can be recorded and recycled within the framework of information use interoperatability matrix. The organization saves money in the cost of operator training and a realisation of increased productivity.

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Title: Impact of information use architecture on load and usability
Journal: Information Processing and Management (2012),
Authors: Chikezie Okike, Kiran Jude Fernandes
The York Management School, University of York, Freboys Lane, York YO10 5GD, UK
Implications for practising managers

Managers can identify and minimize adverse information use and consequently reduce the impact on the production process by applying the right information use architecture. The importance of appropriate information use is emphasized in literature. Processes demand the right information at the right time to meet the productivity target (Earl 1994; Wright 1998, Zhao et al (2008)). The approach makes it possible to collect, organize, and manage all production information. Information use architecture is strategic and is applicable anywhere information is used to execute a task.

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